Customer
Service & Support
Job Summary
Offering quality, effective and
efficient ‘customer support’ to clients on the different platforms that they
get to us, like Facebook, WhatsApp, Email, Text Message and Phone Calls. And
upselling products and services to active and potential clients.
·
Minimum Qualification: Diploma
·
Experience Level: Entry
level
·
Experience Length: No
Experience/Less than 1 year
Job
Description
Position :
Customer Support Representative (X 3)
Position
Type : Full Time
Location :
Dar-salam
Specific
Duties and Responsibilities
·
Working
in a team with other Customer Support Agents, he/she will: Represent the brand
in direct interaction with clients.
·
Assist
New and Active Users in accessing and understanding our products and services
·
Upselling
our products and services.
·
Work
24/7 on different shifts, of 8 working hours, 5 days a week.
Required
Skills
·
For
quality, efficient and effective customer support, required skills are:
·
Quick
learner
·
Good
interpersonal skills
·
Interest
in helping other people
·
Excellent
oral and written communication skills
·
Interest
in sports industry
·
Ability
to cope under pressure
Required
Qualifications and Experience
·
High
school certificate, higher education in any related fields is an advantage
·
Knowledge
of sports betting markets and casino games will be an advantage
·
Previous
experience in customer support is an added advantage
·
Computer
literacy
·
Proficiency
in English and Swahili
Your application should consist of a
Cover Letter and a CV. Important to note this job. Please note that only
shortlisted candidates will be contacted for interviews.
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of Fraud: Employers advertising their positions on the BrighterMonday
platform are not supposed to receive payment from job seekers. If an
Employer asks you to pay during the application process, please report it to us
through this number +255 677 043 467
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